How does it work

The technology behind your mobility

The Telenet Hotspot network works on ‘public WiFi’. This certified technology is supported by all market actors. The result is a stable, first-rate connection.

Here’s how to use the hotspot network

• Step 1: Connect
  1. Use your laptop, smartphone or tablet with built-in WiFi support.
  2. Enter TELENETHOTSPOT ((in capitals!)) as SSID or network name.
  3. Disconnect WEP (Wireless Encryption Protocol) or other encryption programs.
  4. Choose 'Infrastructure' or 'connect with AP' as the connection mode.
• Step 2: Log in
  1. Open your internet browser and the Telenet Hotspot portal site will appear.
  2. Choose an access method (subscription, voucher or credit card).
  3. Enter your login details:
  a. Voucher: user name and password on the voucher.
  b. Subscription: user name or e-mail address with matching password.

  Troubleshooting
  The portal page doesn’t appear or you get this message: 'before you can enter your login details safely you must disconnect your Proxy settings...'?
  - Disconnect your proxy settings. Follow the instructions on the screen.
  - It still doesn’t work? Call the Telenet Hotspot support desk: Belgium: +32 70 25 00 30

• Step 3: Working offline
  You can send and receive e-mails, surf the Internet and log into company networks (VPN) or intranets.